Frequently Asked Questions
Everything you need to know about CLEARSTEM Skincare and your orders.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product isn't working for your skin, you can return it within 30 days of purchase for a full refund, minus shipping costs.
Are CLEARSTEM products safe for sensitive or acne-prone skin?
Yes, our formulas are specifically designed to be non-comedogenic and free of hormone disruptors, making them ideal for both aging and acne-prone skin types.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international locations. International shipping rates and delivery times vary by destination.
Are your products cruelty-free and vegan?
Absolutely. CLEARSTEM is proud to be 100% cruelty-free. Most of our products are vegan, and we never test on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay for your convenience.